Position Summary: The Network Engineer is responsible for deploying, managing, and ensuring stability of the local/wide area network infrastructure technologies to provide high availability, fault tolerance, and scalability to effectively and efficiently support mission critical business systems. Demonstrates a high level of competence in LAN/WAN technologies, routing and switching platforms, troubleshooting critical issues, and coordination of implementation. Represents the Engineering Department working closely with other teams and Engineers in designing, modeling, and implementing new technologies within Giggle Fiber’s network. Performs moves, adds, and changes of equipment and systems specifically following the designated change management policies. Essential Job Functions: • Maintain and Operate Access, Edge and Core Networks consistent with Engineering policy, standards and best practice • Configure, service and support routing and switching equipment necessary for the delivery of Metro Ethernet, DIA, DOCSIS and GPON Services.
• Troubleshoot and resolve service level and/or critical and system related issues • Document projects including scope, costs, schedule, testing and terms of delivery to ensure project is completed with the highest level of quality, on time and within budget • Will participate in an on-call/standby rotation and is expected to respond after hours for service restoration, troubleshooting and/or repair of all necessary equipment • Mentors and trains other Engineering personnel in key elements of networking systems • Provides technical guidance to other internal support organizations • Test and validate all new hardware, software and connections for proper configuration and performance Job Requirements: • Configure, service and support all core routing and switching equipment necessary for the delivery of Carrier Class Ethernet. This includes all equipment, both active and passive, in the network. • Test and validate all new core hardware and connections for proper configuration and performance. • Document all core alarm points that are being properly monitored and maintain accurate and detailed core circuit design records and drawings. This includes ensuring records are updated for any as-built or service restoration changes. • Assist with the provisioning of all provider edge, customer premise equipment and other related equipment as necessary and directed. • As part of an on-call/standby rotation, respond to afterhours call-out for service restoration, troubleshooting, network testing and repair of all core equipment necessary for the delivery of Carrier Services. Ensure the commercial customer support team is kept up to date on the progress of all repair and upgrade activities. Also assist commercial service techs in troubleshooting, testing and repair of all last mile and customer premise equipment and other related equipment as necessary and directed. • Participate in the creation and review of event post mortem documentation to ensure accurate and meaningful post mortems are created. Review all post mortem documents and implement procedures to minimize future service outages and shorten the duration. • Track all equipment RMAs and ensure that proper levels of spare inventory are maintained. • Perform scheduled maintenance on all core commercial equipment such as software upgrades and equipment upgrades and assist with such maintenance on the last mile and customer premise network equipment as needed. • Required – 3 years’ experience with Cisco, Juniper, CMTS’ routers and switches. • Required – Extensive knowledge and hands-on experience of LAN, WAN, and telecommunication equipment, understanding of all OSI layers from application to physical, knowledge of RIP, MPLS, ISIS, OSPF and BGP, and experience with bandwidth utilization monitoring. • Required – 3 years of hands-on experience supporting/maintaining Cisco and or other major out of band access technology platforms. • Required – 3 years of hands-on experience using major NMS/Provisioning systems like CMS, SAM, Cisco CTM or other like tools. • Other duties as assigned Preferred Qualifications: • A minimum of 5years of data network operations and support experience. • Industry recognized network certifications is preferred but not required. Education and Experience: Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.