CUSTOMER SERVICE REPRESENTATIVE
Customer Service representative is assigned a variety of tasks including assisting potential customers by answering product or service questions, product sales, processing sales orders, handling billing, troubleshooting service issues and addressing customers questions and concerns.
Essential Job Functions:
Provides information about the company’s products and services to potential customers in a consultative sales approach.
Encourage customer to purchase additional or upgrade services.
Meet Personal/Team sales targets
Communicate with customers through a variety of methods including but not limited to (1) telephone, (2) email, (3) web chat, (4) face to face at our store or (5) social media.
Maintain customer accounts by collecting personal information from customers like addresses, phone numbers, email addresses and process payments in a secure manner.
Address and resolve product or service problems by clarifying the customer’s complaint; determine the cause and provide the best solution to solve the problem.
Handle complaints, provide appropriate solutions, recognizes when a complaint needs to be escalated to management.
Provide accurate, valid and complete information to the customer using the right methods/tools
Follow communication procedures, guideline and policies
Reach out to customers either by telephone, email or web chat regarding new products or services.
Greet customers warmly and ascertain problem or reason for their communicating with us.
Maintain accurate records of customer interactions.
Participate in training sessions to learn about new products and services in order to provide better assistance to new and current customers.
Handle both cancellations and renewals
Strong verbal and written communication skills
Strong contact handling skills and active listening
Exceptional problem solving, negotiation, persuasion, critical thinking and analytical skills
Ability to multi-task, prioritize and manage time effectively
Proficiency with email communications and website navigation
Ability to work under pressure
High School Degree required.
Related Work Experience
Prior Sales & Customer Service Experience preferred
Must have own transportation and a clean driving record
Available to work nights and weekends as needed.
Available to lift up to 20 lbs.
We are an equal opportunity employer that complies with the laws and regulations set forth in the following “EEO Is the Law” poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We are committed to diversity, and values the ways in which we are different.